| Experience |
| GSI Commerce | Melbourne, Fl |
| Customer Service Representative | May 2009 to present |
- Provided world class customer service to eCommerce customers.
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Translated from English to Spanish for customers and other coworkers.
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Assisted in call resolution with escalated customers.
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Maintained and updated vendors website for accuracy.
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| Wells Fargo Home Mortgage | Wenatchee, WA |
| Mortgage Assistant | November 2008-February 2009 |
- Assist Home Mortgage Consultant in marketing to obtain new customers by composing and creating flyers, letters and data bases for prospective customers.
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Conducting customer interviews used in gathering information such as income, credit and past mortgage history for the loan application process.
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Assembling and reviewing customer loan application files for accuracy and submission to Underwriting with all conditions needed to close.
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Ordering insurance, title, escrow and payoffs for loans.
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Providing translation for Spanish speaking customers during the loan application process.
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| Construction Resource Technology | Palm Bay, Fl |
| Construction Reporter/Website Manager | December 2006-June 2007 |
- Managed an online plan room for contractors.
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Gathered information for bid opening dates and times.
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Tracked and updated information regarding bids onto online website.
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| Education |
| Admiral King High School | Lorain Ohio |
| High School Diploma | June, 1993 |
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