Chandra sekar p.j
Address Not Published Online
Karnataka, Banglore-560002.
cell: Cell Not Published Online
chandrupj AT gmail DOT com


OBJECTIVE
  • Looking forward to a career where I can use my skills for handling challenging assignments, thereby contributing to the firm’s growth and my personal and professional development for a prospective career and to be a part of a team that dynamically, works towards the growth of the organization. Seeking middle level assignments with a high growth oriented organization.

SKILLS
  • Compressive problem solving abilities, good verbal and written communication skills, ability to deal with people, willingness to learn, dynamic, goal focused, versatile, articulate & polished negotiation skills. A team facilitator and hard worker.

EXPERIENCE
IBM DAKSH Business Process Services Pvt.ltd, D1,Manyata Embassy Business park, Outer ring road, Nagawara,Bangalore.
Executive – CRM Operations, Jul’ 2008 to Till date
  • Reporting function internal & external with respect to updating Matrix, Error Decks, Quality review Decks, Weekly Ops Deck.
  • Taking charge of the team by sending out the matrix and attending the catch up call with the client, in the absence of the manager.
  • Having a clear understanding on the process and begin interactive with the Onshore Team. Making sure the agents are aware at all time on the consequences of External Error by giving clear reasoning.
  • Working for Asgard Wealth Solutions a part of St George Bank Australia.
  • Working on the accounts of the Australian clients and managing their fund by investing in various funds and contribution available in the Australian market desired by the account holder as an Agent/Auditor.
 
Mighty Electronics, No 4/1 old no 7. 1st floor, P.R lane, sjp roadcross,Bangalore-02.
Accountant, Jan’ 2005 to Jul’ 2008.
 
Gunam Computers,
Junior Accountant, Dec’ 2002 to Dec’ 2004
 
EDUCATION
Sir Theagaraya College, Sir Theagaraya College, Chennai – 600 021
B.Com.,, Oct ’2002
  • Madras University
 
Sri Ramdayal kemka Vivekananda Vidyalaya, Chennai – 600 019
+2, May’1999
  • Central Board of Secondary Education
 
Sri Ramdayal kemka Vivekananda Vidyalaya, Chennai – 600 019
SSLC, June’1997
  • Central Board of Secondary Education
 
CURRENT ROLE:
  • Currently working as an Agent/Auditor for Managed Fund Settlement.
  • Daily hurdle session conducted for the team.
  • Preparing weekly Operations Deck both for internal and external clients.
  • SME of the team (Subject Matter of Excellence)
  • Cross trained in other Process.

ACHIEVEMENTS:
  • Improved Efficiency in Production with the help of YELLOW BELT Project
  • All Client SLA’s are met with 99.5% of Quality with in TAT
  • Client Appreciation for maximum output
  • Client Appreciation for Top performer for the consecutive six months
  • Able to complete all works within the deadline.

SUMMARY OF SKILLS AND EXPERIENCE:
  • Presently working with a reputed institution.
  • Exposure in monitoring various banking operations and maintaining long-term customer relationships through the provision of high quality service.
  • Demonstrated abilities in completing audit assignments within time budgets while handling multiple tasks.
  • Possess excellent interpersonal, communication and organizational skills with proven Abilities in training & development, customer relationship management and planning.

References Available Upon Request