| EXPERIENCE |
Nashville Auto Glass, Smyrna, TN
Secretary/Sales, August, 2009-Present
- Maintaining files
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Handling incoming and outgoing calls
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Recieving and sending E-mails
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Schedule appointments with clients
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Preparing invoices
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Ordering products from distribution
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Determining client's needs in order to recommend specific products and solutions
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D&D Lounge, Murfreesboro, TN
Bartender, April 2007-Present
- Consistently provide the highest standards of service and integrity
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In charge of overall busy bartending operations
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Responsible for inventory, stocking, and sanitation of bar
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Collected payment for tabs and beverages
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Accountable for cash and inventory for period worked
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Responsible for proper operation of bar, reciepts, and inventory
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Wal-Mart Stores, Inc., Murfreesboro, TN
Customer Service Agent, December 2005-July 2007
- Dealt with customer concerns and complaints, by phone and in-person
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Handling incoming and outgoings of cash, and all other financial transactions of business
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Answered incoming calls in a pleasant way to show customer you are happy to serve them
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Accurately process customer transactions such as returns in a timely manner
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Provide accurate information regarding availability of in-stock items
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Maintain proficiency in using data entry terminal and other common office equipment
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Belterra Casino, Resort and Spa, Florence, IN
Customer Service Agent/Telemarketer, June 2004-February 2005
- Handled a high volume of incoming calls in a call center enviornment
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Managed multiple priorities and maintained effective results in a quota driven workplace
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Compiling, organizing, and managing documents and files
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Consistently provided the highest standards of quaility customer service
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Scheduling reservations for hotel by phone
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Maintained proficiency using data entry terminal and other common office equipment
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Occasionally answered incoming calls for hotel switchboard
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Occasionally made outgoing calls to previous clients offering comps for our services
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Kathrynn Winn Elementary, Carrollton, KY
Secretary Assistant/Co-Op Student, August 2003-December 2003
- Maintained all record-keeping procedures with no error
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Assisted in maintaining computerized records for students as well as staff attendance
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Prepared weekly newsletter using my computer skills
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Recieve, route, sort, and process mail
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Multi-tasked successfully
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Operated standard office equipment to include fax, copiers, laminators, ect.
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Maintained confidential office related information
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| EDUCATION |
Carroll County High School, Carrollton, KY
May 2004 |
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Carroll County Area Technology Center, Carrollton, KY
Business Administration/ Non-Degree Program, May 2004
- Courses taken include:
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Microsoft Word
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Communications
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Microsoft PowerPoint
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Keyboarding
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Spreadsheet/Database
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Accounting
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Introduction to Business 1 & 2
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