| EXPERIENCE |
PartnerCall, Kingsway, Melbourne
Staff Developement Manager/ Customer Service Officer, March, 2002 - June, 2006
- generating accounts
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enforcing rules and regulations
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developing a climate of enthusiasm, teamwork, and cooperation
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maintaining a high level of activity and sales
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Assuring that all staff meet K.P.I targets
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Telstra, Burwood Highway, Burwood Victoria
Sales Representitive/ Team Leader, October, 1998 - January 2001
- Provided information of products with their cost and other related information.
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Responded to inquiries concerning products, services, fees, and billing errors.
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Provided information on terminology, features and benefits of products.
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Recommended specific product by determining customer requirements and expectations.
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Provided alternate products based on cost, availability or specifications
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Diahatsu Australia, Liverpool, New South Wales
Vehicles Warranty Officer, July, 1996 - September, 1997
- Review, verify, and assess applications and support documents in accordance with established guidelines to follow-up on missing or deficient information.
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Create and maintain manual and computerized records.
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Serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
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Compose, prepare and ensure timely responses to a variety of written requests.
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Establish and maintain logs, filing, and record keeping systems and ensure that all records are complete, accurate and up-to-date.
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| EDUCATION |
Bidwell Secondary College, Bunya Road, Bidwell, New South Wales
Year 10 Certificate, November, 1991 |
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Skillshare, Main Street, Glenroy
Customer Service Cert 2, October, 1992 |
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National Workplace Training, Melbourne, Victoria
Certificate IV in Telecommunications (Call Centres), January, 2004 |
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