Resume for Jessica Russell

Directory Home | Print | How To Print? | Download | Login Jessica Russell Address Not Published Online Murfreesboro, TN 37129 cell: Cell Not Published Online jnrussell17 AT hotmail DOT com OBJECTIVE To obtain a Customer Service position with an opportunity to enhance relationships with customers while increasing sales and profits. SKILLS Proficient in Microsoft Word, Office, PowerPoint, Outlook, and Excel Excellent communication skills Excellent organizational skills EXPERIENCE Nashville Auto Glass, Smyrna, TN Secretary/Sales, August, 2009-Present Maintaining files Handling incoming and outgoing calls Recieving and sending E-mails Schedule appointments with clients Preparing invoices Ordering products from distribution Determining client's needs in order to recommend specific products and solutions   D&D Lounge, Murfreesboro, TN Bartender, April 2007-Present Consistently provide the highest standards of service and integrity In charge of overall busy bartending operations Responsible for inventory, stocking, and sanitation of bar Collected payment for tabs and beverages Accountable for cash and inventory for period worked Responsible for proper operation of bar, reciepts, and inventory   Wal-Mart Stores, Inc., Murfreesboro, TN Customer Service Agent, December 2005-July 2007 Dealt with customer concerns and complaints, by phone and in-person Handling incoming and outgoings of cash, and all other financial transactions of business Answered incoming calls in a pleasant way to show customer you are happy to serve them Accurately process customer transactions such as returns in a timely manner Provide accurate information regarding availability of in-stock items Maintain proficiency in using data entry terminal and other common office equipment   Belterra Casino, Resort and Spa, Florence, IN Customer Service Agent/Telemarketer, June 2004-February 2005 Handled a high volume of incoming calls in a call center enviornment Managed multiple priorities and maintained effective results in a quota driven workplace Compiling, organizing, and managing documents and files Consistently provided the highest standards of quaility customer service Scheduling reservations for hotel by phone Maintained proficiency using data entry terminal and other common office equipment Occasionally answered incoming calls for hotel switchboard Occasionally made outgoing calls to previous clients offering comps for our services   Kathrynn Winn Elementary, Carrollton, KY Secretary Assistant/Co-Op Student, August 2003-December 2003 Maintained all record-keeping procedures with no error Assisted in maintaining computerized records for students as well as staff attendance Prepared weekly newsletter using my computer skills Recieve, route, sort, and process mail Multi-tasked successfully Operated standard office equipment to include fax, copiers, laminators, ect. Maintained confidential office related information   EDUCATION Carroll County High School, Carrollton, KY May 2004   Carroll County Area Technology Center, Carrollton, KY Business Administration/ Non-Degree Program, May 2004 Courses taken include: Microsoft Word Communications Microsoft PowerPoint Keyboarding Spreadsheet/Database Accounting Introduction to Business 1 & 2   References Available Upon Request

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