Resume for Sharen Amanda Deal

Directory Home | Print | How To Print? | Download | Login Sharen Amanda Deal Address Not Published Online Narre Warren South Victoria 3805 phone: Phone Not Published Online   cell: Cell Not Published Online shazzy_d AT hotmail DOT com OBJECTIVE To secure a Retail / Customer Service position within a company that both respects and encourages its employees and that will also enable me to utilize my strong organizational skills, Customer Service background, and ability to work productively within a team environment. SKILLS interacting with people at different levels negotiating/arbitrating conflicts interviewing prospective employees collaborating ideas maintaining accurate records teaching/instructing/training individuals relating to the public calculating numerical data Extremely productive in a high volume, high stress, environment. Self starter with a can do attitude. EXPERIENCE PartnerCall, Kingsway, Melbourne Staff Developement Manager/ Customer Service Officer, March, 2002 - June, 2006 generating accounts enforcing rules and regulations developing a climate of enthusiasm, teamwork, and cooperation maintaining a high level of activity and sales Assuring that all staff meet K.P.I targets   Telstra, Burwood Highway, Burwood Victoria Sales Representitive/ Team Leader, October, 1998 - January 2001 Provided information of products with their cost and other related information. Responded to inquiries concerning products, services, fees, and billing errors. Provided information on terminology, features and benefits of products. Recommended specific product by determining customer requirements and expectations. Provided alternate products based on cost, availability or specifications   Diahatsu Australia, Liverpool, New South Wales Vehicles Warranty Officer, July, 1996 - September, 1997 Review, verify, and assess applications and support documents in accordance with established guidelines to follow-up on missing or deficient information. Create and maintain manual and computerized records. Serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. Compose, prepare and ensure timely responses to a variety of written requests. Establish and maintain logs, filing, and record keeping systems and ensure that all records are complete, accurate and up-to-date.   EDUCATION Bidwell Secondary College, Bunya Road, Bidwell, New South Wales Year 10 Certificate, November, 1991   Skillshare, Main Street, Glenroy Customer Service Cert 2, October, 1992   National Workplace Training, Melbourne, Victoria Certificate IV in Telecommunications (Call Centres), January, 2004   AWARDS C.S.R of the month Jan 2000, Feb 2000 Sales and Service Award, 2002 Highest Achiever on "Winback" Campaign 2003 and 2004 ACHIEVEMENTS Runner Up "Sing Your Way To Indy" - 2004 Finalist "Sing Your Way To Indy" - 2005 Winner "Best Talent Awards - 2006, 2007 Winner "Victorian Amateur Vocalists" - 2008 References Available Upon Request

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