Resume for Imran Farooqui

Directory Home | Print | How To Print? | Download | Login Imran Farooqui   Address Not Published Online Aurangabad Maharashtra 431001 Home: Phone Not Published Online Cell: Cell Not Published Online imran DOT farooqui2 AT gmail DOT com Objective To be a part of ever changing Business scenario and to cater the need of the business. To pursue a successful and resourceful customer service career by offering high quality customer care and service Education Maulana Azad College of Arts Science &Commerce Aurangabad, Rouza Baug,Aurangabad April 2000 B.Sc   Mahatma Gandhi Mission Institute of Managment , N-6 Cidco Aurangabad June 2002 MBA   Experience Kanchan Traders (distributor for Unitech Wireless), Railway station Opp Hotel Vits Aurangabad Apr 2010 - Present Sr.Customer Service Executive (Distribution) Responsible for achieving the sales targets through Internal FOS,MRE's Responsible for the supervision of a staff of twelve people within the Sales as well as customer service department. Responsible for the recruitment and training of Sales, customer service representatives. Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for Activations thru Distributor point Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service. Controlling CAF pendency for Aurangabad Locations Responsible for CAF Management Working with Existing and new customers to develop new accounts and smooth address of the queries and promotions of new products Preparing daily performance and weekly performance sales reports Reducing the CAF pendency by taking follow ups with RSE's and CAF Collections FOS Monitoring of MIS related to Sales and Customer service Responsible for the lookout of Inventory Management Responsible for taking follow ups of New Business generation through new dealers and outlets from RSE's   Icon Cellular (Franchisee for Idea Cellular Ltd), Nirala Bazaar shop No 8 Aurangabad Jan 08-Jul 09 Customer Service Executive Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Assisting in training program for new representatives and associates To resolve the billing related queries of the customer Generating SR Requests,Complaints,Queries of customers Worked with new customers in the development of new accounts and the implementation of new systems Prepared weekly sales reports for the sales team and sales management Generated repeat business through successful client follow-up. Activations and deactivations of accounts. VAS and other utilities of accounts Monitoring of MIS for Customer Service, Collections and retentions at Franchisee. Responsible for Bill delivery activity Work with the support team to ensure service level requirements are exceeded. Monitoring the collection team to control FBD and SBD's Successful account retention record of 90%. Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service. Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.   Integrated Systems Ltd, Jubilee park Opp MSEB office Aurangabad Mar 05-December 07 Sales Executive Responsible for sales/Customer service Awarded for best Performance in sales and service Responsible for training sales team Working for sales of Branded and Assembles desktops Responsible for daily/Weekly/Monthly reports and Dashboards Responsible for MIS related transactional activities   Bharti Cellular Ltd, Nirala bazaar Shop no 8,9,10 Aurangabad Oct 02-Feb 05 Billing & Collection Executive Responsible for collection operations across Aurangabad, Nasik,Jalgaon,Jalna Cluster for Retail and Corporate Monitoring of MIS related to collections, Customer service and retentions in different buckets from cluster to circle office Handling billing related queries of 18 corporate companies of Aurangabad cluster Responsible for Monitoring Bill delivery Retaining the corporate customers by solving their issues Monitoring the collection agencies to achieve the targets with respective collection agencies. Controlling bad debts to 2.5% for all locations Responsible for achieving the targets through collection agencies and Internal FOS Reducing the Bad Debts through control over churn by ensuring retention of all bases Coordinating the activities with the various departments i.e. Sales, Network and also with the Franchisees to increase the Collection performance.   Skills Customer Service Delivery,Ms-Office,Excel,Customer support,Operations,Public relation,Distribution,Sales SUMMER TRAINING Performed a 60 Days Training at Niton Valve Industries Pvt Ltd Aurangabad. To know all the functional areas of the company SUMMER PROJECT UNDARTAKEN Performed a 40 Days Project work for Dominos Pizza India Ltd. in consumer behavior and pricing strategy at Aurangabad References Available Upon Request

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