Resume for Chelsey Wichmann

Chelsey Wichmann

Address Not Published Online

tucson

cell: Cell Not Published Online

boogie_baby AT msn DOT com

OBJECTIVE

I aim to work in an environment where I can consult with customers face to face, and resolve their issue or assist them. I hope I can also have advancement opportunities in the future. I would love to have a career where I can be personal with management and customers alike. I am looking for something new, I am confident I will be able to train and learn new things at a fast pace.

SKILLS

Very fast learner
Can mutli-task and handle high pressure situations
Fast typist, about 60 wpm, and 10 key trained
Perfected showing empathy and sympathy towards customers, therefore building rapport

EXPERIENCE

Afni, Tucson, Az
Universal Service Rep., March, 2011 to current

Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, credit check, and enter orders into computers.
Solicit sale of new or additional services or products.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Take at least 50 calls a day on average. Show these customers empathy so they know you understand and care.

Eegee's, Tucson, Az
Crew member, June, 2010 to February, 2011

Clean food preparation areas, cooking surfaces, and utensils.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Serve orders to customers at windows, counters, or tables.
Resolve customer complaints.
Answer customers' questions, and provide information on procedures or policies.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Prepare and serve beverages such as coffee and fountain drinks.
Issue receipts, refunds, credits, or change due to customers.

Wendys, Tucson, Az
Crew member, February, 2009 to October, 2009

Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Pre-cook items such as bacon, to prepare them for later use.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Maintain clean and orderly checkout areas.
Take food and drink orders and receive payment from customers.
Offer customers carry-out service at the completion of transactions.
Greet customers entering establishments.
Wash, cut, and prepare foods designated for cooking.

EDUCATION

Mountain Rose Academy, Tucson, Az
High School Dimploma, May 2010