Resume for Bonnie Bouliane

Directory Home | Print | How To Print? | Download | Login Bonnie Bouliane   Address Not Published Online Kanata, Ontario K2L 3V3 Home: Phone Not Published Online Cell: Cell Not Published Online bonniebouliane AT gmail DOT com Objective To obtain a position that will enable me to use my strong organizational skills, educational background, and extensive administrative and customer service strengths. Skills Ability to work in a team as well as independently. Amiable professional whose strengths include cultural sensitivity and an ability to build relationships with a diverse workforce in multicultural settings. Exceptional listener and communicator who effectively conveys information verbally and in writing. Ability to provide leadership, motivation and coaching to employees to ensure high performance standards are met. Computer-literate performer with extensive software proficiency covering wide variety of applications including Microsoft Office and Corel Suites. History of building trusting relationships with customers and colleagues. Flexible team player who thrives in environments requiring ability to multi-task, prioritize, and handle deadlines efficiently while under pressure. Highly adaptable, positive, resilient individual who is open to new ideas and is able to offer fresh concepts. Highly analytical thinking with demonstrated capacity for identifying, analyzing, refining, and streamlining work processes. Experience Alta Vista Manor, Ottawa, Ontario March, 2009 Activity Director Responsible for the preparation and execution of a monthly activity calendar and event posters for a facility of 200+ senior residents with varying needs. Spearheaded the Activity Department, supervising 2 direct employees and up to 20 volunteers/students. Planned and implemented programs to provide recreation and entertainment. Facilitated and participated in daily management and departmental meetings. Offered advice and guidance to senior management, contributing to the positive public image of the facility. Recruited volunteers for special events and/or daily activities. Designed job posters, researched marketing prospects (kijiji, newsletters, high schools), interviewed candidates, managed schedules, etc. Communicated, both verbally and in writing, with residents, staff and family members and acted as a liaison between them. Demonstrated tact and discretion when dealing with sensitive issues. Adhered to strict budgets while planning activities. Arranged logistics for events including entertainment, merchants, telecommunications, catering, music, travel/tours, etc. Evaluated and analyzed client satisfaction results: entertainment, pricing, activity, and employee evaluations. Developed reports, which were used by management for key decision-making.   Extendicare - Laurier Manor, Ottawa, Ontario October, 2004 Dietary Aide Attended mandatory food safety workshops in en effort to apply Ministry standards to the dining environment. Documented resident dietary requirements and communicated with nursing staff and the dietician to ensure resident satisfaction and safety. Prepared meals according to specific texture requirements prescribed to each resident, and recorded logs of changes. Provided diligent and efficient service to the dining environment while maintaining a positive social interaction with the residents.   Convergys, Ottawa, Ontario September, 2007 Customer Service Representative Troubleshot technical and billing issues for customers located in the United States. Consistently contributed to reducing customer wait times leading to high customer satisfaction levels by working efficiently and accurately. Demonstrated a recognized ability to relate to customers and earn trust and respect resulting in positive referrals to management. Scheduled repair calls and appointments for customers. Followed up to ensure issues were resolved promptly. Met all service level agreements and was frequently recognized by peers for paying close attention to detail and ensuring the confidentiality of client information.   Nepean Museum, Ottawa, Ontario January 2006 Educational Programmer/Curatorial Assistant/Exhibit Coordinator - Student Placement Created the foundation for a database for the archival collection. Demonstrated excellent records management capabilities while recording objects accessioned into the museum. Introduced a series of summer educational programs for children aged 2+. Programs were well received by parents and museum management. Initiated and developed a temporary exhibit from conception to completion, carrying out the exhibit storyline. Organized the coordination of volunteers, fabrication of information pamphlets, marketing and customer service. Created a series of information panels to be displayed in the exhibit that provided aesthetic appeal, as well as rich, accurate information that related to the exhibit.   Canadian Science and Technology Museum Corporation, Ottawa, Ontario December, 2006 Artifact Handler - Student Placement Assessed arrival condition of incoming artifacts, ensuring that all objects were photographed and documented accordingly while demonstrating proper judgement when using classification systems and nomenclature. Constructed mounts appropriate for specific artifacts, ensuring complete support was provided for the entire piece. Constructed crates which were distinctively designed for artifact shipment, and constructed shipping mounts unique to the object.   Education Algonquin College, Ottawa, Ontario April, 2007 Applied Museum Studies Applied Museum Studies is a 3-year Diploma program which builds a background in museum work and the technical areas common to all museums including collections management, exhibit preparation, conservation, educational programming, and museum management.   References Available Upon Request

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